Trainer Executive
Job Description
The Training Executive is responsible for delivering and coordinating training programs across the organization. This role involves facilitating training sessions, managing training logistics, and supporting the development of training materials. The Training Executive ensures that employees receive effective training, enhancing their skills and contributing to the organization's overall performance.
Key Responsibilities:
1. Training Program Development:
o Develop and support training pathways, including training mapping and needs analysis, to enhance agent development and productivity.
o Design and implement training programs aimed at improving agent retention and performance.
2. Digitalization and Enhancement:
o Digitalize training programs to improve effectiveness and enhance the overall training experience for agents.
o Utilize digital tools and platforms to streamline and modernize training delivery.
3. Compliance and Quality Assurance:
o Ensure training compliance among agents, adhering to organizational standards and regulations.
o Monitor and evaluate the quality and effectiveness of training programs, making adjustments as needed.
4. Communication and Coordination:
o Communicate training schedules and details to participants, ensuring timely attendance and active participation.
o Coordinate logistics for training sessions, including venue arrangements and materials preparation.
5. Assessment and Evaluation:
o Administer assessments and evaluations (of the training content) during and after training sessions to measure effectiveness.
o Analyze trainee feedback and quiz/assessment data to continuously improve training programs.
Job Skill