Verification & Recovery Officer
Job Description
We are looking for agents with strong communication skills to manage pending bills, coordinate with insurance, and ensure accurate documentation and timely payment processing. This role requires basic system knowledge and the ability to work effectively with cross-functional teams.
Key Responsibilities:
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Follow up on pending bills by calling insurance companies to confirm the payment status of claims submitted electronically or on paper.
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Review and verify claim status, EOBs, denials, and payment details.
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Document all activities, call notes, and updates accurately in the system.
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Update and upload all received documents into the system promptly.
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Monitor claim timelines and ensure no cases remain unattended.
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Escalate unresolved payment issues to the Reporting Team Manager as needed.
File verification if needed. -
Perform any additional tasks assigned by the Reporting Team Manager.
Job Skill